1. Acceptance

By accessing, registering for, or using AI Orchestrator, you accept these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

2. Description of service

AI Orchestrator is a SaaS platform that lets you generate, configure, and publish an AI chatbot on your website or, alternatively, on your Shopify store via the dedicated app. Main features include:

website analysis and multilingual virtual assistant generation;
embed snippet to install on the customer's site;
account, profile, usage statistics, and plan limits;
appointment booking via optional Google Calendar integration (availability read, booking event creation and management);
optional Shopify integration for product and order assistance on the same agency account;
technical support and platform updates.

The service is provided "as is" and may evolve over time. We do not guarantee specific commercial outcomes (e.g. lead volume or sales) from chatbot use.

3. Registration and account

To use full features you must create an account with accurate, up-to-date information (name, email, phone, company, website, etc.). You are responsible for:

keeping login credentials confidential;
all activity under your account;
promptly notifying us of unauthorized access or security breaches.

We may suspend or close accounts with false, incomplete, or Terms-violating use.

4. Plans, limits, and billing

AI Orchestrator offers plans with different limits. At the time these Terms were published:

Starter plan: up to 1 active chatbot, 2,000 patient conversations per month, and unlimited Google Calendar bookings (as shown in profile or on the site).
Pro plan: up to 1 active chatbot, 10,000 patient conversations per month, unlimited Google Calendar bookings, priority support, and billing management (subject to fair use and technical limits).

Message counts are shared between the website widget and the Shopify store on the same account. Limits and pricing may change with reasonable notice where applicable. Paid plans, if introduced, renew under terms communicated at purchase unless cancelled as specified.

5. Third-party integrations

5.1 Google Calendar

By connecting Google Calendar you authorize AI Orchestrator to access the indicated calendar solely for booking purposes described in the service and Privacy Policy, in compliance with the Google API Services User Data Policy (including Limited Use requirements). You may revoke access anytime from your profile or Google account settings.

5.2 Shopify

Installing the Shopify app also means accepting applicable Shopify terms and policies. You are responsible for theme configuration, embed activation, and store rules. Uninstalling the app may limit or stop ecommerce chatbot features.

6. Widget, customer site, and visitors

If you install the widget on your site or store:

you are responsible for your site/store content and information provided to the chatbot;
you must inform visitors about chatbot use and data processing where required by law applicable to your business;
you must not present the chatbot as binding professional advice (medical, legal, tax, etc.) unless you are qualified and authorized;
AI-generated answers may contain errors, verify critical information before acting.

7. Acceptable use

You may not use the service to:

engage in illegal, fraudulent activity or violate third-party rights;
spam, phish, distribute malware, or unlawfully collect personal data;
publish discriminatory, defamatory, obscene, or violent content;
bypass plan limits, security, or rate limiting;
perform unauthorized reverse engineering or excessive use that harms platform stability;
use integrations for unauthorized purposes (e.g. Google data for unapproved marketing).

We may suspend or terminate access for violations, including without notice for serious breaches.

8. Intellectual property

You retain ownership of your site content, brand, and data you provide. AI Orchestrator and its licensors retain all rights in the platform, software, design, and related materials. We grant you a limited, non-exclusive, non-transferable, revocable license to use the service under your active plan and these Terms.

9. Personal data

Personal data processing is described in our Privacy Policy. By using the service you confirm you have read and understood it.

10. Availability and changes

We aim to keep the service operational but do not guarantee 100% uninterrupted availability. We may perform maintenance, updates, or feature changes (including plan limits, AI models, or integrations) with reasonable notice when possible.

11. Limitation of liability

To the maximum extent permitted by applicable law, AI Orchestrator is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, goodwill, or business opportunities, arising from use or inability to use the service, even if advised of such damages.

Our total liability for any claim relating to the service will not exceed the amount you paid AI Orchestrator in the twelve (12) months before the event giving rise to the claim, or one hundred euros (€100) if you made no payments, except where law prohibits such limitation.

12. Disclaimer of warranties

The service is provided "as is" and "as available" without express or implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the chatbot is always accurate, complete, error-free, or suited to every business need.

13. Termination

You may stop using the service anytime by closing your account or ceasing use, subject to any outstanding payment obligations. We may suspend or terminate access for Terms violations, security risk, or service discontinuation, with notice where reasonably possible.

14. Governing law and disputes

These Terms are governed by the laws applicable where AI Orchestrator is established, without regard to conflict-of-law rules. Mandatory consumer protection laws in your jurisdiction remain unaffected where they apply. Disputes will be resolved in the courts or forums competent under applicable law, unless mandatory rules require otherwise.

15. Changes to these Terms

We may update these Terms. The revised version will be posted on this page with the revision date. Continued use after changes take effect constitutes acceptance, unless law requires otherwise.

16. Contact

Questions about these Terms:

Email: aiorchestratoor@gmail.com